Terms of Service

1. Introduction and Acceptance of Terms

These Terms are a legally binding contract between you (“Guest” or “you”) and us (“we,” “us,” or “our”), the company that owns and operates this booking platform. They cover:

By using our Service (including booking any travel or accommodation), you agree to these Terms. If you do not accept them, do not use our Service or proceed with a booking. We may update these Terms at any time. Your continued use of our Service after such updates means you accept the new Terms. Bookings made before an update remain governed by the Terms in effect when the booking was made.

2. Key Definitions

3. Rules and Restrictions

Each Travel Provider has its own terms, rules, and restrictions (“Rules and Restrictions”), including any separate rental agreements or house rules that you must accept before completing a booking. Violating a Travel Provider’s Rules and Restrictions can lead to cancellation of your booking, denial of access to the property, or possible financial penalties according to the Travel Provider’s policy.

We provide a venue for Guests and Travel Providers to connect, but:

4. Using Our Service

  1. Purpose
    Our platform helps you:

    • View property listings and obtain rental info

    • Book properties directly with a Travel Provider

    We do not own or manage these properties nor contract for their rental on your behalf.

  2. Eligibility and Conduct

    • You must be at least 18 and legally authorized to enter into contracts.

    • All info you provide must be accurate, complete, and current.

    • If you act on behalf of someone else, you confirm you have their permission and they also agree to these Terms.

    • You will not use our Service for any fraudulent or unlawful purpose or in any manner that violates these Terms.

  3. No Unauthorized Access

    • You will not scrape or copy content from our Service using automated means.

    • You will not take actions that impose an unreasonable load on our servers.

    • We may deny access to our Service if we find any misuse.

  4. Account

    • You may need to create an account to use certain features.

    • You’re responsible for safeguarding your account credentials and any activities under your account.

    • Contact us immediately if you suspect unauthorized access.

  5. Content and Communication

    • You agree that any Content or communications sent via our Service must relate to genuine travel inquiries or bookings.

    • Unsolicited commercial messages (“spam”) are not allowed.

5. Confirming a Booking

Once you book, you should receive a Booking Confirmation email that outlines essential details (e.g., property info, total cost). If you do not see it within 24 hours, contact us. The Travel Provider is responsible for providing accurate property details and honoring your reservation unless canceled per their policy.

6. Payment

  1. Price

    • Prices displayed on our Service are subject to change, but changes do not affect confirmed bookings unless due to an obvious error.

  2. Payment Processing

    • Payment may be processed via our third-party payment providers or the Travel Provider’s own payment provider.

    • Pay only through our authorized methods; do not transact off-platform to avoid fraud.

  3. Bank Fees / Currency Conversion

    • Your bank or card issuer may charge foreign transaction fees or currency-conversion fees if applicable.

    • Any exchange rate used is set by your bank.

  4. Taxes

    • Depending on the location, additional taxes (occupancy tax, VAT, etc.) may apply.

    • Such amounts will be shown to you before final checkout.

  5. Service Fees

    • We may charge a service fee for bookings made through our Service. If so, it will be displayed before you finalize your booking.

7. Canceling or Changing a Booking

  1. Your Right to Cancel/Change

    • Whether you can cancel or change a booking (and receive any refund) depends on the Travel Provider’s specific policy.

    • If you cancel, any refund is governed by that policy.

    • Some bookings may be non-refundable.

  2. Provider or Platform Cancellations

    • In rare cases, we may need to cancel a booking to comply with legal obligations or if payment is not completed.

    • We will try to help rebook or otherwise address the issue if this occurs.

  3. Refund Timing

    • Refund times vary by payment method.

    • Currency exchange rates and bank processing fees may apply.

8. Travel Service Specific Terms

  1. Property Rentals

    • Your rental agreement is solely with the Travel Provider, not with us.

    • Instant Book properties confirm immediately, but other listings may require the Travel Provider’s approval or rejection within 24 hours.

  2. International Travel / Travel Documents

    • You are responsible for visas, passports, or other travel documents if traveling internationally.

    • We do not guarantee the legality or advisability of travel to certain destinations; check government travel advisories.

9. Liability Disclaimer and Limitations

  1. Marketplace Only

    • We are an online venue, not the property owner or manager.

    • Travel Providers alone are responsible for their listings, property information, and compliance with local laws.

  2. No Guarantee

    • We do not guarantee the accuracy or completeness of property listings, nor can we promise that Travel Providers will fulfill their obligations.

  3. Disclaimer

    • Our Service (including all content and features) is provided “as is” and without warranties of any kind.

    • We are not liable for errors, interruptions, viruses, or other harmful components on our Service, to the fullest extent permitted by law.

  4. Limitation of Liability

    • To the maximum extent allowed by law, we are not liable for any indirect, incidental, special, or consequential damages.

    • If we are found liable for any claim, our maximum liability in aggregate will be the lesser of the total amount you paid for the relevant booking or $100 (USD).

  5. Indemnity

    • You agree to indemnify and hold us harmless for any losses, damages, or expenses arising out of claims by third parties related to your use of our Service, your breach of these Terms, or your negligence or misconduct.

10. Content

  1. Content Provided by Travel Providers or Others

    • We are not responsible for inaccurate or misleading Content from Travel Providers or other users.

    • If you suspect inaccuracy, please contact us.

  2. Your Content

    • By submitting Content (such as reviews), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that Content.

    • You confirm you have the legal right to share it.

  3. Reviews

    • Guests who have booked may leave reviews. Travel Providers may respond.

    • We may remove any review or response that violates our guidelines or applicable law.

  4. Content Removal

    • We reserve the right to remove any Content that violates these Terms or is deemed illegal, offensive, or inappropriate.

11. Intellectual Property

All material on our Service (including text, graphics, and software) is owned by us or used with permission. You may not copy, reproduce, distribute, or create derivative works of any part of our Service without our express written permission (except to make a personal backup of your booking details).

12. Privacy

We collect and process personal information in accordance with our Privacy Policy. By using our Service or making a booking, you agree to our collection, use, and sharing of your personal data as described in that policy.

13. Dispute Resolution and Arbitration

  1. Governing Law

    • These Terms and any dispute or claim arising from them are governed by the laws of the jurisdiction where our company is established (unless otherwise required by local law).

  2. Arbitration / Small Claims

    • In many cases, we ask that you first contact us to resolve disputes informally.

    • If a dispute remains unresolved, you and we agree to resolve it through binding arbitration or (if qualifying) in small claims court, on an individual basis.

    • No Class Actions: You agree any claim must be brought only in your individual capacity and not as part of a class or representative action.

14. General

  1. Changes to Our Service

    • We can update or discontinue any part of our Service at any time.

  2. Entire Agreement

    • These Terms (plus any Travel Provider Rules and Restrictions) constitute the entire agreement between you and us regarding our Service.

  3. Assignment

    • We may assign or transfer our rights and obligations under these Terms without your prior consent. You may not do so without our written permission.

  4. Severability

    • If any part of these Terms is found to be unenforceable, the rest will remain in full force.

  5. Contact Us and Complaints

    • If you have any questions or concerns, please get in touch via our Help section, Inbox, or other contact methods on our website.

Thank you for reading. Using our Service means you have accepted these Terms. We look forward to helping you find and book great accommodations!